The customer may withdraw from the contract concluded by way of distance selling within a period of 14 days. Unused items may be returned in their original undamaged packaging within this period without giving reasons. The customer/buyer bears the shipping costs for the return.
The customer/buyer must contact Ratha Kainz before returning the goods.
In order to exercise the right of revocation, the customer/buyer must send us
Ratha Kainz Company
by means of a clear statement (e.g. a letter or e-mail sent by post) that it has decided to withdraw from this contract. For this purpose, the model revocation form [13 KB] may be used, which is, however, not mandatory.
Consequences of revocation
After receipt of the goods, they will be checked for completeness, integrity and functionality. If the goods are undamaged and complete, the customer will receive a full refund of the purchase price.
For this refund we use the same means of payment as used in the original transaction, unless expressly agreed otherwise.
Items that have been specially made or modified for the customer/buyer (e.g. vouchers, etc.) cannot be returned.
Translated with www.DeepL.com/Translator